This is What Causes Your Customers to Run to Your Competitor
It's every marketer’s worst nightmare: Churn. It's what happens when customers, who are notoriously fickle with their loyalties, come to a company, only to leave eventually for your competitor. This may lead you to wonder what you're doing wrong, why your customers are leaving for your competition, and how you can improve your level of customer service. This post is designed to help you understand how to retain customers, why they leave, and what you can do to stop the whole churn cycle.